Refunds and revisions
No refund can be done once video file is delivered. If there is any issue in video, we can revise and fix it. But all our videos are posted after multiple reviews.
What counts as delivered
A video is delivered as soon as your payment is confirmed and the full-quality file is available to you in My videos and through the download link in your email. This happens within seconds of payment, which is why you confirm before checkout that delivered files cannot be refunded.
How revisions work
If there is any issue with a video you bought, such as a technical fault, a problem with the audio, captions or visuals, or a copyright claim, we revise the video and fix it at no cost.
How to request a fix
- Email support@outomake.com from the address you bought with.
- Include your order id. You will find it in My videos, on your license certificate and in your delivery email.
- Describe what needs fixing. Timestamps help us find the issue quickly.
We reply by email and deliver the corrected video to you.
Refunded automatically
- Duplicate or failed charges. If a payment is taken twice for the same order, or taken for an order that could not be completed, it is refunded to your original payment method without you having to ask.
- Someone bought it seconds earlier. Each video sells once. If another buyer completed payment for the same video moments before you, that video is refunded to you automatically and the rest of your order is delivered as normal.
Refunds usually reach your account within 5 to 10 business days, depending on your bank.